First of all...
If you have any questions, what-so-ever, please don't hesitate to contact us:


We love to keep it small, personal and with a nice and friendly customerservice.
However, you do need to know that we're a small company running this business.
So we will get back to you in 24-48 business hours. Of course we try asap : )

I would love to pay, but I don't have a Paypal-account. How can I pay?
It's very easy to create a Paypal-account. And a very safe way of paying.
But with the IBAN-numbers nowadays it's also easy to pay through your bankaccount.

Just send us your shopping wishes with sizes and we'll send you an invoice asap.
After that you can use the details below.

Our details:

IBAN: NL 87 TRIO 0198 0701 44
KvK 53182340 (Chamber of Commerce)
VAT 1081.58.706.B01 


In euro's.

Country's we ship to...
The Netherlands, Belgium, France, Spain, Austria, Denmark, Sweden,
Norway, UK, Germany, Italy, Luxembourg

The shipping rates are depending on the wishes like insurance, track & trace etc.
The rates you see when you check out are the shipping rates with at least track & trace. If you would just like a stamp on it (no insurance at all) or you would like it to be totally insured, please send us an email and we will arrange it for you.

Worldwide shipping on request.
Send us an email: hello@thecoolheads.com and we're very happy to send you a special package to you around the world, asap.

We pack and ship within 24-48 hours during business days. If any event prevents us from doing this, we will notify you by email. Let us know if you have a special request or priority. We can't promise that we can manage to arrange this special request, but at least we'll try.

Track & Trace
We really recommend at least Track & Trace. Which will make sure you can follow it until you received it. However, it is not insured. Therefore you need to use the registered mail options. If you make the choice to send it just by mail or track and trace, we can't be held responsible in case of loss or damage during shipment.

If you live in Amsterdam or you're in the neighbourhood soon, we can make the exception to pick it up, only by appointment

Privacy of Information...
Your personal information will be private at any time and we will never ever share that or use that for other purposes than for which it is intended. The only reason we need it is to get our cool items to your doorstep.

I have a special request.
Send us an email to: hello@thecoolheads.com
We'll try to get back to you asap, but for sure within 24-48 business hours.

Can I send back an item if it doesn't fit or isn't what I thought it would be?
Of course you can, we want happy customers.
However, the items need to be returned in the original packaging with all labels still attached and without any sign of wear. The shipping costs for returning the goods are for the customer.

Return in 7 days (NL) and 14 days (other countries). Please make sure you let us know by email first: hello@thecoolheads.com before you send it back and we give you a returning number.

So we recommend;
if you have concerns about a product or you have a question about it, please send us an email in advance to avoid disappointment and all the trouble.

Can I copy images from this shop or the blog to my pinterest, facebook, instagram or blog?
Of course you can, as long as you LINK IT to our store or blog.
We love sharing! But credits are very important in a copy-paste-fast-world. So use the buttons below the items we sell. Or copy the link from our blog. Thank you!

I'm a professional with a question.
Hello! If you are a professional related to our business, please send us an email: hello@thecoolheads.com for more details and business related questions.
We try to answer as fast as we can.